PRODUCT INFORMATION

Learn everything you need to know about the Eyelash Growth Serum here

The formula is exactly the same, the difference between the two are the brushes for application. Our award-winning Lash Lift Mascara with its groundbreaking skinny wand, starts coating your lashes at the roots for a beautiful lift and lengthening effect, defining each lash. Meanwhile, our viral Cloud Mascara delivers maximum volume and length, giving your lashes a fuller, more dramatic look. 

We would be happy to. Please send an image of yourself in daylight to info@sweedbeauty.com and our customer experience team will give you personal recommendations.

All of our products are vegan and clean. We carefully choose every product formulation and never compromise with our mission to uphold our intended standards. We adhere strictly to the European Union’s regulations to guarantee compliance with the highest standards so that you can feel good about your skin from the inside out. 

We would love to help you. Please contact our customer experience team at info@sweedbeauty.com or on Instagram DMs and they will give you further guidance.

Please visit our Store Locator for a complete listing of physical stores that carry our products. 

We are committed to being vegan and cruelty free. We do not test on animals during any stage of product development. We only work with vendors who uphold the same standards. Learn more about our Sweed Standards here.

Go to the product on our website and click ‘Notify me when available’ and enter your email address. You'll be notified by email once the product is restocked and available again.

PAYMENTS & REFUNDS

We accept the following payment methods (depending on shipping country): Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, AMEX, iDeal, Union Pay, Bancontact, PayPal, Klarna and Sweed gift cards. 

For refunds of received and approved returns, please allow up to 14 days for your transaction to process. The refund will be processed back to the original payment method. Shipping and handling costs are not refundable.

You enter the code found on the gift card at checkout. Below the order summary there's a field where you can type in the code.

DELIVERIES

We have a standard delivery time of 5-10 business days outside of the Nordic region.

We reserve the right to extend the delivery time due to customs. 

At the moment, we don't offer express shipping.

You'll receive a confirmation email with a tracking link to follow your order once your package leaves our warehouse. If you're unable to follow the order through the link, kindly get in touch with our customer experience team at info@sweedbeauty.com

SHIPPING COSTS

We offer free shipping on all orders over $50 | €30 | £37. Free shipping will be applied at checkout and does not include duties. 

Orders below the required amount for free shipping will get a calculated shipping cost at the checkout. 

Standard delivery is available at checkout, 1-2 options presented.

Custom fees, tariffs or duties are not included in the presented prices. Orders shipped outside of the EU could potentially be charged with fees upon arrival. It’s the customers responsibility to ensure the local regulations in your country. We kindly advise you to consult with your local customs office for more information.

As soon as the package has left the warehouse you’ll receive an email with tracking information to follow your order.  

You will receive an email confirming your order is on it's way together with a tracking link for you to follow your package.

TRACK YOUR ORDER

You’ll receive an email with the tracking information to follow your order once it has left our warehouse.

You'll receive an email confirming that your order is on it's way to you together with a tracking link for you to follow your package.

Please contact our customer experience-team at info@sweedbeauty.com if you notice a delay and we'll be happy to locate your order.

MY ORDER

We're unable to make any adjustments or exchanges to an order. We kindly advise you to place a new order for the new item. 

We're not able to cancel an order once it has been processed. Please contact our customer experience team at info@sweedbeauty.com as soon as possible and they'll try to help you.

You'll find all information regarding our return policy here

We're not able to adjust any information once your order has been processed. You're always welcome to reach out to info@sweedbeauty.com and we will help you if possible. 

In case your package arrived damaged as a result of shipment please contact us at info@sweedbeauty.com and we'll be happy to help you. Save the shipping box, the Sweed products and the original blue cardboard outer packaging that will be needed when you speak to our customer experience team. 

We apologize for the inconvenience. Please email us at info@sweedbeauty.com with your order number and we’ll make sure to get you your Sweed products right away.

Packages that are not collected will be automatically sent back to our warehouse. We charge a fee of $15 / €15 / £15 for unclaimed packages.

MAKEUP ARTIST PROGRAM

Yes. We know how hard you work and that's why we offer a professional MUA discount. The offered discount is 30% and on sweedbeauty.com only. You can send in your application request here. Upon approval you will receive an email confirming your application status together with your own unique discount code, connected to your email.

The discount code is valid for 2 years and you may re-apply to receive a new code after 2 years.